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User Satisfaction Survey of XeBusiness Clients. |
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Results of User Questionaire
XeBusiness canvassed it's client base to establish how well we are serving them. They were asked to respond to a number of key performance indicators and to rate our performance. The results are tabulated below followed by a selection of comments made by the respondees.
| Response | Very Good | Good | Fair | Poor |
| Software | 8% | 69% | 23% | 0% |
| Help Desk | 86% | 14% | 0% | 0% |
| Training/Implementation | 10% | 45% | 45% | 0% |
| Bespoke Customisation Work | 27% | 64% | 9% | 0% |
| Understanding Business Requirements | 21% | 71% | 8% | 0% |
A Montage of Comments from XeBusiness Clients
On XeB Applications Software -
- Good functionality
- Tailored well for suppliers
- Functions as expected
- Works well
- Very user friendly and simple to operate
- Is very stable - the business runs on it so it has to be!
- A good user friendly system
On the Help Desk -
- Customer support is exceptional
- Always someone there to take a call
- Quick response to most issues
- Flexible response outside normal hours
- Very helpful and knowledgable
- Very good - prompt and flexible
- Always helpful - no complaints at all
- Always available and friendly
- Personal informal service
- First class
- Excellent
- Immediate response
- Always helpful
- Always manages to get us going again - even at weekends
- Always given us excellent service
On On-site Training & Implementation Support -
- Professional and good standard of documentation
- Good
- Fine
On How Effectively We Customise/Develop Bespoke Software to Specific Requirements -
- Good understanding of customer needs
- Can provide solutions with minimum specification
- Fine
- Have been able to get software for very specific requirements - need obscure things sometimes and can always get them
- Our move to multi-currency was a major step forward using the XeB software
- Has worked well
- Well developed
On XeB's Understanding of Our Clients Business Requirements and Industry Sector -
- Keen to understand the customer business
- Always good
- Good knowledge base for general apparel business
- Have a very good understanding of both M&S and Corporatewear
- XeB does very well in trying to follow our ever-changing business.
- In the fundamentals they have a good grasp
General Comments/Quotes -
- Good support and software
- Adopting a customer centric approach
- Established a very good working relationship
- If we have an issue help is always available
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